Privacy Policy
Procurement
Australia (ONECARD) Privacy Policy: Protecting your
privacy
Our Commitment
Procurement Australia (ONECARD)* is one of Australia's most
innovative and successful procurement companies; a leader in the
business of negotiating and facilitating contracts for local
government, public sector organisations, not-for-profit groups and
other commercial entities. For more information about Procurement
Australia (ONECARD), please visit: www.onecard.wrightexpress.com.au.
*ONECARD is a product of Procurement Australia.
Protecting your privacy
Protecting your privacy and the confidentiality of your
information is fundamental to the way we do business.
Procurement Australia (ONECARD) has a long history of handling
information confidentially. We treat very seriously the ongoing
trust you have in us to protect your information.
We have robust systems and procedures in place to protect your
privacy whenever we collect, store, use or disclose your
information.
The Procurement Australia (ONECARD) Privacy Policy explains how
we protect your privacy, including:
- the importance of your consent before we disclose your
information to third parties
- how we respect your privacy in the course of using your
information; and
- how your privacy is protected when you access our web sites via
the Internet.
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How we collect your information
We collect most information directly from you. For example, we
may collect information when you open an account, fill in an
application form, deal with us over the telephone, send us a
letter, visit our web sites, or when you have contact with us in
person.
There may be occasions when we need to source information about
you from a third party. For example, we may collect personal
information from a credit reporting agency.
The type of information we collect always includes your name and
may include your mailing address, telephone number, e-mail address,
date of birth, and other financial details.
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How we use your information
We collect your information to provide you with a particular
product or service; for example, opening and operating a ONECARD
card account.
We may use information for related purposes.
We may also use or disclose your information for purposes
related or ancillary to the main reason we collect it, such as:
- servicing our relationship with you;
- internal accounting and administration;
- regulatory reporting and compliance;
- protecting you and Procurement Australia (ONECARD) from error
and fraud; and
- helping us to identify and inform you about other products or
services that may be of benefit to you.
We may outsource some of our functions and activities; for
example, we may provide names and addresses to a third party in the
provisions of services, such as mailing. In these situations, we
prohibit the third parties from using information about you except
for the specific purpose for which we supply it.
Can we use your tax file number or other Commonwealth agency
identifiers?
We do not use any Commonwealth agency identifiers, such as
Medicare numbers, as your account, policy or application
number.
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Our duty of confidentiality
We have a duty to keep confidential all information we hold
about you, including:
- your name, address, and financial data;
- the debit or credit balance of your account; and
- details of transactions on your account.
Our duty of confidentiality applies except where disclosure of
your information is:
For example, disclosure to various Government departments and
agencies such as the Australian Taxation Office, and disclosure to
courts under subpoena.
For example, where a crime, fraud or misdeed is committed or is
suspected, and disclosure against the customer's rights to
confidentiality is justified.
- in Procurement Australia (ONECARD)'s interest
For example, disclosure to a court in the event of legal action
to which Procurement Australia (ONECARD) is a party; or necessary
disclosures.
Your consent is important
Your consent can be express or implied.
Your express consent can be verbal or written; for example when
you sign an application for an account you are giving your express
consent for us to obtain a credit reference about you from a credit
reporting agency.
Your consent is implied when we can reasonably conclude that you
have given consent by some action you take, or when you decide not
to take action.
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Disclosing to third parties
Except where it is required by law, we only disclose information
to third parties with your express or implied consent.
For example, we may disclose information to: a credit reporting
agency.
Procurement Australia (ONECARD) does not disclose names and
addresses to third parties for the purposes of allowing them to
direct market their products and services unless you have given
your prior consent.
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Direct marketing and your privacy
From time to time we may use the information we have collected
from you to identify products and services, which may be of
interest to you. We may then contact you by phone, post or
electronic means to let you know about these products or
services.
If you do not wish to receive direct marketing information, you
can tell us at any time. Please allow a little time for your
instructions to one part of Procurement Australia (ONECARD) to flow
through to the rest of Procurement Australia (ONECARD).
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We keep your information up-to-date
If we have accurate information about you, it enables us to
provide you with the best possible service. Please contact us if
any of your information changes. We take reasonable steps to ensure
that your information is accurate, complete and up-to-date whenever
we collect or use it.
We will correct information
If you find that current information we hold about you is
inaccurate, incomplete or out-of-date, please contact us
immediately and we will correct it.
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You can access your information
You can request access to the information we hold about you. The
type and quantity of information requested dictate the time it will
take us to supply information. We will contact you regarding your
request within three working days of receipt to advise you of the
expected response time. Please be aware that the provision of some
types of information may incur a fee. You will be advised of any
charges after we have reviewed your written request.
You can contact us in the following ways
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We store your information securely
We protect any information that we hold from misuse and loss. We
also protect it from unauthorised access, modification and
disclosure.
Only authorised users can access your information, and access is
only for approved purposes.
Your information may be stored in hardcopy documents, as
electronic data, or in Procurement Australia (ONECARD)'s software
or systems.
We maintain physical security over our paper and electronic data
stores and premises, such as locks and security systems. We also
maintain computer and network security; for example, we use
firewalls (security measures for the Internet) and other security
systems such as user identifiers and passwords to control access to
computer systems.
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Web site security and privacy
The Internet has rapidly changed the way we do business it
allows Procurement Australia (ONECARD) to provide services that you
can access from the convenience of your own home or office.
We understand that you may be concerned about the
confidentiality and security of the information we collect about
you online. Accordingly, we have systems in place to ensure our
online dealings with you are as secure and confidential as your
dealings with us in person, or on the telephone
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Resolving your concerns
We respond quickly to complaints
If you believe that the privacy of your information has been
compromised, you are entitled to complain. We will respond to your
complaint as soon as possible but within 2 working days, to let you
know who is responsible for managing your complaint. We will try to
resolve the complaint within 10 working days. When this is not
possible, we will contact you within that time to let you know how
long we estimate it will take to resolve the complaint.
How to make a complaint
If you have a complaint about the handling of your information,
you are entitled to complain. We will take responsibility for your
complaint at the point where the problem occurs. If your complaint
is not resolved to your satisfaction, you can then contact our us
between 9am and 5pm Eastern Standard Time, to deal with your
complaint.
Need more information?
If you have a query on how your information is collected or
used, or any other query relating to Procurement Australia
(ONECARD)'s Privacy Policy, call 03 9810 8600, 8:45am to
5:00pm EST, Monday to Friday.
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Our Commitment
At Procurement Australia (ONECARD), we acknowledge that with
customer trust comes responsibility and we take seriously our duty
to ensure that our customer data remains confidential, accurate and
accessible to it's owner.
The information contained in the following sections outlines how
your information is used, protected and recorded during your
interaction with the Procurement Australia (ONECARD) website.
Our Privacy Policy may change from time to time. Accordingly, we
encourage you to view our Privacy Policy on a regular basis.
Our Website Privacy Policy is subject to the agreement contained
in our disclaimer and by which you have agreed to be bound by
accessing the information, products and services contained in this
site.
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Our goal
As technology advances, we will strive to provide our customers
with a more effective website that offers an increased range of
services and additional interactive capabilities. In doing so, a
prime focus will be on maintaining the security of our site to the
best of our abilities and to using the data gathered to better
understand your needs in order to tailor our products and services
accordingly. Information gathered via our website will be handled
with proper regard to privacy.
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What information do we obtain from our
Website?
Our system automatically collects some information from your
computer when log in to our system through the www.onecard.wrightexpress.com.au
website. Generally, the information we collect in this way is
not personal information and cannot be used to identify you.
Our system automatically collects the unique network address of
your computer, generally called the "IP address", so that our
system can send information to your computer. It is possible
to determine the general geographical location of a computer from
its IP address. But in all other respects an IP address is
anonymous.
We only collect your email address when you voluntarily submit
it to us. We do not use your email address and IP address to
personally identify you.
For security and record keeping purposes, we use "cookie"
technology to collect and retain information about the session
between your computer and our system.
Definition of a 'cookie" - A cookie is a small text file stored
by a web site on your computer to keep track of information about
your browsing on that site
We also collect non-identifying information about your use of
the www.onecard.wrightexpress.com.au
website. We aggregate this information with information
collected from other users so that we can evaluate and improve the
services provided through our system.
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E-mail communications
In accordance with the National Privacy Principles, Procurement
Australia (ONECARD) offers customers full access to the information
we hold and the ability to update this information. Through the
website, this is done via the member's login area, which allows
customers to view and update information.
This information is transmitted back to us by use of SSL
technology (refer to the "Security Section" later in this
document).
Data collected from online surveys includes information. This
data is collected specifically for the purpose of providing
feedback on our products and services and is used only to aid in
improving our offerings and increasing the level of customer
service we provide.
In some circumstances, we may be prohibited from disclosing some
account information. For example, this may apply in a situation
whereby it is unlawful for us to do so or for reasons of safety or
security. We will advise you at the time of your request if such
circumstances exist.
At times, this site may house links to that of other businesses
whom we feel provide products and services that may be of value to
you. When you access these sites, you are subject to the Privacy
Policy of that company.
Please be aware that Procurement Australia (ONECARD) is not
responsible for the privacy and data security practices of any
affiliated company and that these practices may differ from our
own. We recommend that you read the Privacy Statements of all sites
that you choose to visit or contact the organisation direct before
you submit any personal information.
E-mail addresses are required in order to register for some
features on www.onecard.wrightexpress.com.au.
We do not sell or provide our customers' e-mail addresses to third
parties for unsolicited communications.
Occasionally, we will send e-mail communications to provide
information that we think our customers will find useful, including
information about our new products and services as well as special
offers. It is our policy to include an option in such e-mails that
allows recipients to decline to receive any further marketing and
promotional offers. The "opt out" option is also accessible via the
members secure login area of the website.
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Which third parties may see information about
you?
Only Procurement Australia (ONECARD) staff and our affiliated
supply companies have access to customer data. These companies have
been contracted to fulfil a function that is necessary in
delivering our services and are legally bound by non-disclosure
agreements. We provide to each organisation only the information
they require to perform the service they provide.
We share an individual's information with associates providing
the additional products and services you request.
We will not willfully disclose individually identifiable data
about our customers to any third party without first receiving that
customer's permission.
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Security
Data collected and transferred through the secured member log in
section of this site uses Secure Socket Layer (SSL) technology.
This protects information being transmitted on-line by
automatically applying to the message an encryption code that is
"unreadable" to a computer that is not the intended recipient.
This site uses 128-bit encryption and authentication tools to
protect your personal information. Encryption is the standard means
of protecting information transferred between two parties over the
Internet.
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Give us your feedback
Our goal is to protect your privacy. Please give us your
feedback. You may email us at enquiries@procurementaustralia.com.au
with any comments or questions.
Alternatively contact information can be located on the Contact Us
page.
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